I am being told that I need to upgrade a component. Why is this?
Microsoft occasionally upgrades their encryption technology that protects our movies. The upgrade process is not as clear as it could be. If you receive a message saying you need to upgrade, please go to the following address and pay very close attention to the information in the "Troubleshooting" section:
If you still have problems after doing this step and following the 'Troubleshooting' instructions on that page, please follow the step below to reset your DRM.
Premium movies have been selected by their studio to be offered at a higher cost. Typically, this is because these movies cost more in other formats or are harder to find.
Premium movies will always show the "Premium Rate", or the amount of minutes which will be deducted for each minute you watch. For instance, a movie that uses "2.00 minutes per minute" will deduct 2 minutes from your account for every minute viewed of the movie. You will be able to see the breakdown in your viewing history.
Yes, you can watch the movies on any computer as long as you first log into our site on that computer, however, only one movie can be playing at a time.